FAQ

1. What do you mean by lightly-used?

Beauty products that have been:

a. used a few times

b. Are in mint condition

c. still have more than 90% of the product left.


2. What kind of products do you accept?

We accept brand new and lightly used skincare, make up, hair and body products, fragrances, beauty brushes and tools. Do take note there are some restrictions on what lightly-used products are accepted. More details can be found in the Pantry Guidelines.


3. How do you maintain the hygiene risks of pre-owned beauty products?

We will be sanitising the beauty products using rubbing alcohol. Surfaces will be wiped down and the contents inside disinfected, if the products have been opened and used before. Refer to our Hygiene Policy for more information.


4. How do you vett the quality of the products?

To make the shopping experience pleasant for all, we expect to only put up products that are physically in mint condition, and have not expired. We will conduct the basic tests of checking for mold, smelling, and testing the consistency of the product (if opened and used before). We have compiled a List of Accepted Brands to control the quality of products that we receive.


5. Do you accept samples?

We do, but we won’t be giving points for them. We're looking at ways to give the samples out as freebies with every purchase (coming soon!). 

 

6. How are the points allocated? Is it representative of the value of the product I am dropping off?

Points are assessed based on 2 criteria:

  1. their condition (up to 5 points) 
  2. their market value (up to 15 points). 

This means if you get more points if you drop off a more valuable product i.e. up-market/luxury brand, or bigger in volume.

Refer to the Pantry Guidelines for the detailed breakdown.


7. If I swapped with Beauty Uncovered or Beauty Pantry before, can I still redeem my points and discounts on the online store? 

Definitely! You will need to create an account with us before we can send you a personalised promo code. Give us 2-3 days to get back to you, otherwise please write to us at beautypantryco@gmail.com and we’ll be happy to accommodate!


8. How can I drop off my products?

We've put collections on hold at the moment, but will be making announcements soon on our website and socials, once we resume. Stay updated by following us on Instagram, Facebook, or signing up for our newsletter! Meanwhile, do look through our step-by-step guide on how to contribute the Pantry.

 

9. Why should I still pay for products pre-owned? 

Beauty Pantry is a platform offering an alternative method of consumption. We’re shedding light on the issue of unnecessary and excessive consumption today, and breathing new life and love into products which will be otherwise neglected. Why buy something completely brand new when you can access something that was previously lying in your’s/someone else’s beauty shelf? 


It is our hope that with promoting shopping for pre-owned items, we reduce our overall carbon footprint as consumers of beauty products, and the perception that comes with excessive consumption today. 


10. How do the discounts work?

Discounts will be allocated to you based on the total number of points you get from your dropped off products. You will need to create an account with us before we can send you a personalised promo code, which you can redeem at checkout, with a 12 month validity.


11. If the products I've dropped off are rejected, what happens to them?

If we find that your products do not meet our Pantry Guidelines, we will inform you via e-mail. You may choose to take back these items, otherwise, we will do the necessary disposal for you. However, if we find that you are unloading your unwanted items thoughtlessly, we will charge $5 for disposal. 


12. What happens to my products after I’ve dropped them off?

We will check that they comply with our Pantry Guidelines and conduct the necessary hygiene and quality checks. Thereafter, we will allocate your points from the products, which will be put up for sale for someone else to love. <3

 

13. If I am unsatisfied with my purchase, can I return it and ask for a refund?

Unfortunately, we will not be accepting returns or requests for refunds. If you encounter any major issues with your products, you can send an email to us at beautypantryco@gmail.com with your order number in the title, and we will get back to you as soon as we can! Refer to our Returns Policy for more information. 

 

14. How long will it take for my products to be delivered?

For all orders within Singapore, it will take 3-5 working days for your product to reach you. Package tracking is available for all orders!